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Valtix Release Policy

Release Versioning and Schedule

Release Versioning

Valtix release versioning is defined as X.Y-Z or X.Y.Z, where X is the major release, Y is the minor release, and Z is the maintenance release.

Major Release

A major version is the most significant release by Valtix and will contain significant enhancements, stability improvements and bug fixes.

Minor Release

A minor version is a significant release by Valtix and will contain enhancements, stability improvements and bug fixes.

Maintenance Release

A maintenance version is a frequent update release by Valtix and will contain stability improvements and bug fixes, and occasionally (although rare) minor enhancements.

Release Schedule

Valtix will make every attempt to issue major or minor releases every three (3) months. Maintenance releases will occur periodically for each major or minor release per the End-of-Life and End-of-Support policy.

Release Life and Support

End-of-Life/Support Policy

The definitions and process for announcing and enforcing the life of a release from release date, through End-of-Life, to End-of-Support.

End-of-Life (EoL):

The last day after which a major or minor release, including any associated maintenance releases, will no longer be available to install. Any maintenance releases that occur after this date and prior to End-of-Support will only be issued for SLA-impacting issues, and will only be available to upgrade to within the same major or minor release.

A major or minor release will be marked as End-of-Life 9 months from release date.

Announcements

  • 3-months prior
  • 1-month prior
  • 1-week prior
  • Day of

End-of-Support (EoS)

The last day after which a major or minor release, including all maintenance releases, will no longer be supported to troubleshoot or fix issues. No new maintenance releases will be issued. Valtix will assist in upgrading to a recommended major or minor, and maintenance release, determine if the issue is still present, and work towards providing a fix or workaround.

A major or minor release (and all maintenance releases) will be marked as End-of-Support 3 months after the major or minor release is marked End-of-Life.

Announcements

  • 3-months prior
  • 1-month prior
  • 1-week prior
  • Day of

Accelerated EoL/EoS

Valtix reserves the right to accelerate the End-of-Life and/or End-of-Support for a major or minor release (and all associated maintenance releases). Valtix will give notice to customers and assist with upgrading to a recommended release.

Announcements

  • Defined on a case-by-case basis

Severity Levels

Severity 1 (SEV-1): Critical

  • Business impactful
  • Traffic through the Gateway is negatively impacted
  • An immediate upgrade is required

Severity 2 (SEV-2): High

  • Not business impactful
  • Traffic through the Gateway is not negatively impacted
  • The latest release has fixes that will reduce future risk
  • A scheduled upgrade is recommended

Severity 3 (SEV-3): Normal

  • Not business impactful
  • Traffic through the Gateway is not negatively impacted
  • An issue has been uncovered where a suitable workaround has been implemented
  • The latest release has a fix
  • A scheduled upgrade is recommended

Severity 4 (SEV-4): Low

  • Not business impactful
  • Common and regular updates (bug fixes, new features)
  • An upgrade is available

Announcements

New Releases

Valtix Customer Support will provide regular New Release Announcements for each new release (major, minor, maintenance) on the day of release, and announcements for releases that are End-of-Support or End-of-Life based on the corresponding policy announcement schedule (see above). The announcements will be customer-wide and sent uniquely to contacts within a customer organization who are listed as a Technical Notification Contact. To subscribe to these announcements, please contact Valtix Customer Support.

Upgrade Advisories

Valtix Customer Support will also provide Upgrade Advisory Announcements. These announcements will be sent uniquely to specific customers who are impacted by an issue requiring notification of a release that contains a fix and guidance on upgrading based on the severity level.